Customer Support
Need Help? Find Answers Below
Here you’ll find helpful information on orders, shipping, returns, and how to get in touch with us.
1. How can I track my order?
After placing an order you’ll receive a confirmation via email/SMS. For tracking updates, contact our support team with your order ID.
2. What should I do if my product arrives damaged?
Contact us within 3 days of delivery with a photo of the item. We’ll replace or refund it as per our policy.
3. What is your return & replacement policy?
Returns accepted within 7 days of delivery for unused items in original packaging.
4. How do I claim warranty?
Submit your purchase details and issue description; we’ll guide you through the process.
5. How can I reach your support team?
📞 +977‑98XXXXXXXX
📧 support@gitaenterprises.com.np
💬 WhatsApp/Viber: [Your Number]
6. Do you provide installation services?
Yes—contact us to check availability in your location for commercial/industrial projects.
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